Help & frequently asked questions

Not every item in our online catalog is stocked at our Orlando store. A product appearing on our website or in a Google listing does not confirm local availability.

Before you visit, contact our team with the product link or style number, size, and width. We will help you check the exact item.

You will receive an order confirmation by email after checkout and a tracking email when your order ships. Use the tracking link in that email, or sign in to your customer account to check your order status.

Need help finding your order? Contact us with your order number and the email used at checkout.

Contact us as soon as possible. Orders can only be canceled before processing begins. Once an order has been processed, packed, sent to a warehouse, or shipped, cancellation may no longer be possible.

If it has already shipped, the Refund & Exchange Policy applies.

Contact our team with the styles, quantities, sizes, and delivery needs for your team. Volume-discounted quotes include a freight estimate.

Bulk, voucher, corporate, and special orders may have separate return or exchange terms. Review the terms of your quote or agreement before ordering.

Standard shipping is free on orders of $41 or more within the United States. Orders under $41, up to $40.99, have a $10 standard shipping charge.

The minimum is based on your order subtotal after discounts and before taxes. See our Shipping Policy.

Please allow 1–3 business days for processing, followed by 2–5 business days in transit for standard shipping after your order ships.

Processing and transit are separate. Warehouse holiday closures may cause delays. Your tracking email will help you follow the shipment.

Yes, expedited shipping is available. Contact our team for available options, rates, and estimated delivery times for your order.

The free standard shipping offer does not make expedited services free.

We currently ship within the United States. International shipping is not available at this time.

Your items may ship from different warehouses and arrive in multiple packages. Check the tracking information for each shipment. If something is unclear, contact us with your order number.

Backordered items ship as soon as they become available, at no additional shipping charge. Contact our team if you need help checking the status of a backordered item.

For eligible footwear, the options are:

• First approved exchange: 60 days from delivery, $14.95 total. Includes the return label and outbound shipping for the replacement.
• Store credit: 60 days from delivery. A $14.95 return-label fee is deducted.
• Refund to original payment: 30 days from delivery. A $19.95 return shipping and processing fee is deducted.

Approved apparel returns have a $6.95 return-label fee. Original shipping charges are not refundable. Eligibility, item condition, and exceptions apply; read the full Refund & Exchange Policy.

Sign in to your customer account, open the order, and submit your return request. Choose the option that matches your needs: exchange, store credit, or refund.

Wait for approval and instructions before sending anything back. Requests are generally reviewed within 24–48 business hours. If you need assistance, contact our team.

Items must be unused, unworn, clean, odor-free, and in original condition with tags, inserts, and packaging. Try shoes on indoors on a clean, carpeted surface.

Put the brand shoebox inside a protective shipping box or mailer. Do not tape, label, or write directly on the shoebox; a $10 repackaging fee may apply if it is damaged or unusable.

Sale, clearance, closeout, discontinued, and final-sale items are not eligible for refunds. Approved exchanges or store credit may be offered at our discretion. See the full policy for exclusions.

Refunds, store credit, and exchange orders are processed after we receive, inspect, and approve the returned item. A refund may take additional time to appear depending on your payment provider.

Exchanges depend on replacement availability. An item that has already been exchanged is not eligible for a refund to the original payment method; another exchange or store credit may be considered under the policy.

Contact us within 30 days of delivery with your order number, a short description, and clear photos of the item and packaging. Please wait for our review and return instructions.

Normal wear, misuse, comfort, sizing, or fit issues are not considered defects. Approved cases are handled according to our Refund & Exchange Policy.

Start with your employer’s written footwear requirements, then check the exact product’s specifications and manufacturer labeling. Do not assume that every work boot offers the same protection or that an external toe covering is a rated safety toe.

Send us the product link and the requirements you need to meet. We can help you compare the listed features before you order.

Use the size guide for the specific brand and style, and check the available width options on the product page. If you are unsure, send us the product link, your usual size and width, and the brand you currently wear.

When your order arrives, try it on indoors on a clean, carpeted surface and keep all packaging until you have checked the fit.

Check the product page and the manufacturer’s instructions for care, materials, and features such as waterproofing or workplace protection. Follow the instructions for your exact model.

If a detail is missing or unclear, contact us with the style number or product link before ordering or applying a cleaning product.