Refund policy
Refund & Exchange Policy
We want your work shoes to fit correctly and arrive in the condition you expected. Please review this policy before sending anything back so your return, exchange, or store credit can be handled correctly.
Need another size?
If the item fits incorrectly and you need a different size, width, color, or similar style, an exchange is usually the best option.
Choose the right request
Exchange, store credit, and refund are different options with different fees. Please select the option that matches what you need.
Pick the option that works best
Total for the first approved exchange. Includes the return label for the original item and outbound shipping for the replacement item.
Return label fee deducted from the store credit amount after the item is received, inspected, and approved.
Return shipping and processing fee deducted from the refund after the item is received, inspected, and approved.
Return label fee deducted from refund or store credit for approved apparel returns.
Exchange vs. Store Credit vs. Refund
| Option | Window | Fee | Best For |
|---|---|---|---|
| Footwear Exchange | 60 days from delivery | $14.95 total | Wrong size, width, color, or similar style |
| Store Credit | 60 days from delivery | $14.95 deducted | You want to choose a replacement later |
| Refund | 30 days from delivery | $19.95 deducted | You do not want a replacement or store credit |
| Apparel Return | Eligible return window | $6.95 deducted | Approved apparel returns |
Original shipping charges, when applicable, are not refundable.
Exchange Policy
Eligible footwear may be exchanged within 60 days from delivery. Exchanges are for customers who need a different size, width, color, or similar style instead of a refund.
The first approved footwear exchange has a $14.95 total exchange fee. This fee includes the return label for the original item and outbound shipping for the replacement item.
- One discounted exchange is allowed per item.
- Exchanges depend on replacement item availability.
- If the replacement item costs more, the customer pays the price difference.
- If the replacement item costs less, the difference may be issued as store credit or refunded after approval.
- Exchange orders are processed after the original item is received, inspected, and approved.
Return for Store Credit
Eligible footwear may be returned for store credit within 60 days from delivery. Store credit is a good option if you are not ready to choose a replacement item immediately.
For approved footwear store credit returns, a $14.95 return label fee is deducted from the store credit amount after the item is received, inspected, and approved.
Store credit is issued only after the returned item is approved. Store credit cannot be converted to a cash refund after it has been issued.
Return for Refund
Eligible items may be returned for a refund to the original payment method within 30 days from delivery. The item must be unused, unworn, clean, odor-free, and in original condition with all tags, inserts, and packaging included.
For approved footwear refunds, a $19.95 return shipping and processing fee is deducted from the refund after the item is received, inspected, and approved.
- Footwear refund to original payment: $19.95 deducted from refund.
- Apparel refund to original payment: $6.95 deducted from refund.
- Original shipping charges, when applicable, are not refundable.
- Refunds are issued only after the item is received and approved.
Return Condition Requirements
Items must meet all requirements below to qualify for an exchange, store credit, or refund:
Items must be unworn, unused, clean, odor-free, and in the same condition received.
Original tags, labels, inserts, manuals, and packaging must be included.
Shoes should only be tried on indoors on a clean, carpeted surface.
The original brand shoebox must be included and must be reusable.
Do not ship shoes using only the brand shoebox
The brand shoebox is part of the product. The shoebox must be placed inside a protective shipping box or mailer. Do not place tape, shipping labels, stickers, or writing directly on the brand shoebox.
Repackaging fee may apply if the shoebox is damaged, taped, labeled, written-on, missing, or unusable.
How to Start a Return, Exchange, or Store Credit Request
Please do not send items back without authorization. Unauthorized returns may be delayed, refused, or shipped back at the customer’s expense.
Use the email address or phone number used at checkout.
Select the order with the item you want to return or exchange.
Select the item and submit your return, exchange, or store credit request.
Requests are usually reviewed within 24–48 business hours.
Attach the return label to the outer shipping box or mailer only.
Need help before starting? Use our Contact page.
Contact Steel ToesRefund Timing
Refunds are issued after the return is received, inspected, and approved. Approved refunds are sent back to the original payment method whenever possible.
Your bank, card provider, or payment service may take additional time to post the credit after the refund is issued.
Items Not Eligible for Return, Exchange, or Store Credit
- Items that are worn, used, dirty, stained, damaged, odor-filled, or missing original packaging.
- Items returned outside the allowed return, exchange, or store credit window.
- Items returned without authorization.
- Items with a damaged, taped, labeled, written-on, missing, or unusable brand shoebox.
- Items marked final sale.
Sale, Clearance & Final Sale Items
Sale, clearance, closeout, discontinued, and final-sale items are not eligible for refunds. Approved exchanges or store credit may be offered at our discretion when the item is unused, unworn, and in original condition.
Defective or Incorrect Items
If you believe your item arrived defective or you received the wrong item, please contact us within 30 days from delivery. Include your order number, a short description of the issue, and clear photos of the item and packaging.
If approved after review, Steel Toes may provide a prepaid return label and process a refund, replacement, exchange, or store credit. Normal wear, misuse, comfort issues, sizing issues, or fit issues are not considered defects.
Packages Marked Delivered
After a package is marked delivered by the carrier, Steel Toes is not responsible for loss or theft. However, we will help guide you through the next steps.
- Check with neighbors, front desk, building management, mailroom, or leasing office.
- Contact the carrier to request a delivery investigation or claim.
- If identity verification is required, please follow the carrier’s instructions directly.
Cancellations
Orders can only be canceled before processing begins. Once an order has been processed, packed, sent to a warehouse, or shipped, we may not be able to cancel it. If the order has already shipped, the standard return, exchange, or store credit policy applies.
Bulk, Voucher, Corporate & Special Orders
Bulk orders, company voucher orders, corporate safety programs, special orders, and heavily discounted orders may have separate return or exchange terms. Some of these orders may be exchange-only or store-credit-only depending on the agreement, product availability, and discount applied.
Final Note
Steel Toes reserves the right to refuse returns that do not meet the conditions listed in this policy.
Last updated: July 2026
